Terms and Conditions of Service
By booking or attending a session, you acknowledge that you have read, understood, and agree to the terms and conditions outlined below.
Sessions & Booking
Standard sessions are 60 minutes long. Appointments can be booked directly through the online scheduling portal or by contacting me via email or phone. If you have questions about the booking process or need support to arrange an appointment, please feel free to get in touch.
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Communication
You are welcome to contact me by email or phone. I will respond as soon as possible.
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Confidentiality
Your privacy is important. All sessions are confidential within the limits of professional supervision and legal obligations. I am a registered Psychologist with the New Zealand Psychologists Board and practise in accordance with their Code of Ethics.
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Clients Under 16 years
For clients under 16 years of age, I work collaboratively with young people and their parents or caregivers. Parents are provided with general updates about progress, while personal details are shared only with the young person’s consent. Where appropriate, I will support young people to share information with their parents if this is in their best interests.
Note-Taking & Records
You are welcome to request access to your session notes. Notes relating to children are not released to parents. All records are stored securely and are destroyed 10 years after counselling concludes, in line with professional requirements.
Appointments
Appointments are available Monday to Friday, between 8am and 5pm. If you need consistency, flexibility, or particular supports around appointment times, we can discuss this together.
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Fees & Payment
Invoices are issued after sessions and are payable within two days, and before your next appointment. If payment difficulties arise, I encourage you to discuss this with me. Outstanding accounts may be referred to a collection agency, and any costs associated with debt recovery will be the responsibility of the client.
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Cancellations
I understand that unexpected changes can happen. If you need to cancel or reschedule an appointment, please let me know at least 24 hours in advance. When cancellations occur within 24 hours, I will do my best to offer an alternative appointment within the same week. If rescheduling is not possible, the full session fee will apply, except in genuine emergencies.
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Missed Appointments
If a session is missed without prior notice, the full session fee applies. If this happens, we can also talk together about what support might help attendance feel more manageable.
Fees
Appointments can be booked through a secure online system and take place in-person or online.
Individual Counselling/Psychological Therapy (Sessions 60 minutes)
$195.00
Couples/Family Therapy (Sessions 60 minutes)
$225.00
Couples/Family Therapy (Sessions 90 minutes)
$275.00
All fees are GST inclusive.